Knowledge Base

← Customer Feedback for Sold.my
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  1. About Sold.my

    1. How is Sold.my different from traditional online auctions?
    2. Myths and Facts
    3. What is Sold.my?

  2. Account info

    1. Can I see the auctions I am bidding in?
    2. How can I change my password?
    3. How do I delete my account information?
    4. I forgot my username or password.
    5. I received an email from Sold.my asking for my username and password.

  3. Auction

    1. Do you manipulate or participate in the auctions?
    2. How can I see who has bid in an auction?
    3. How do I bid?
    4. How do I increase my chances of winning?
    5. How much does it cost to bid?

  4. Auto-Bidder

    1. How can I review my settings for the Auto-Bidder?
    2. How do I use Auto-Bidder?
    3. What if two or more people set up automatic bidding for the same auction at the same time?
    4. What is automatic bidding?

  5. Bidding Tips and Strategies

    1. Advanced Bidding Strategies
    2. Basic Bidding Strategies

  6. Delivery

    1. Can I specify the date and time of delivery?
    2. Do items come with a warranty certificate?
    3. How long does shipping take?
    4. How much does shipping cost?
    5. I have completed payment for an item, but it has not arrived.

  7. Payment

    1. Can I pay without using a credit card?
    2. I already used my credit card to pay once before, but when I try to use it a second time, an error occurs.
    3. I have problems making payment.
    4. I purchased tokens or an item I won, but I got two confirmation emails!
    5. Is the personal information I used to pay for my item secure?

  8. Registration

    1. How do I register?
    2. I did not receive the SMS verification code.
    3. I tried to sign up, but the registration confirmation email never came.

  9. Technical

    1. I bid in an auction, but it is not reflected on the item's page. Why?
    2. I'm having trouble registering.
    3. What computer specifications do I need to use Sold.my?
    4. What happens if the system goes down or you stop service?
    5. Why can't I see the timer on my screen?

  10. Tokens

    1. Do Tokens expire?
    2. How can I see how many Tokens I have?
    3. How can I see the number of Tokens I have used?
    4. How do I buy Tokens?
    5. I want to exchange my Tokens for cash.

  11. All articles

    1. Advanced Bidding Strategies
    2. Basic Bidding Strategies
    3. Can I pay without using a credit card?
    4. Can I see the auctions I am bidding in?
    5. Can I specify the date and time of delivery?

Knowledge Base and Helpdesk

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